Are your technicians certified and fully trained for restoring water damage?
I think I have water damage, what do I do?
How does water damage occur?
What are the biggest dangers when it comes to water damage?
How long will it take for my property to completely dry out?
I don’t want a huge energy bill – can I turn off the heaters at night?
My property feels very muggy, so can I open up a window?
I think that the property is dry, does that mean you can turn the dryers off?
What about mold?
The smell is terrible! Where is it coming from?
Does this mean that my insurance premium will increase?
We’ve decided to do the repairs, is that allowed?
Many of our possessions seem to be damaged. How will I know what to do with them?
There seems to be a lot of paperwork, is that normal?

Are your technicians certified and fully trained for restoring water damage?
Every single member of staff has been fully trained, fully examined, and is therefore fully certified to help you with any water damage restoration that you require. You can rely on them to bring their expertise and their very best to your property to ensure that you can return back to the life you had before the water damage occurred.

I think I have water damage, what do I do?
As soon as you have even the smallest suspicion that you have water damage in your home, you should immediately call professionals such as ourselves. If you are wrong in your suspicions, then you have the certainty that your home is safe and secure. If you are right in your suspicions, then you have prevented the damage from getting any worse, and you have a head start when it comes to repairing the damage.

How does water damage occur?
There are many different causes of water damage, and it will change from situation to situation. Some people suffer flooding from nearby lakes or rivers, whilst others will have their pipes burst. Some people will have value failures, and others will have the unfortunate situation of a sewage backup. Poor drainage in the area and foundation leaks are other sources, and in some very sad cases, two or three of these causes will conspire together. That is why it is very important to keep an eye out for water damage, so that as soon as you realise that it is happening, you can put a stop to it.

What are the biggest dangers when it comes to water damage?
The number one danger is something that very few people expect, and that is that the water in your home can very quickly become contaminated. When it becomes contamination, it will immediately be dangerous to drink, but many people do not realise that this can happen even in the water that comes out of your taps, because the contamination can actually occur in the pipes themselves. That is why it is imperative, once you realise that you have water damage in your property, that you start to drink bottled water until you get a professional in to ensure that everything is safe.

How long will it take for my property to completely dry out?
Every single property is different, and we would never want to raise your hopes or panic you by giving a standardised figure that probably won’t be accurate for you at all. The time that it takes a property to completely dry out will depend on a wide variety of factors, such as how humid it is in your area, how extensive the water damage was, how long it continued for until the source was stopped, the types of materials affected, and the temperature that your property has been at. Only after a full examination by certified professionals can you have any clear idea how long it will take. However, if it helps you to think about practical things such as where else you will have to live during the dry out process, the average home with the average amount of water damage will take about three full days to completely dry out.

I don’t want a huge energy bill – can I turn off the heaters at night?
You can, but you will dramatically increase the amount of time that it takes for you to dry out your home. In fact, it will more than double it, because during the night the mold that has not been destroyed will continue to grow, causing even more damage related damage that will take time, effort, and sadly more money to repair. It is always best to let the drying process happen as quickly and as steadily as you can.

My property feels very muggy, so can I open up a window?
You can, but again, this will slow down the drying out process, which will only cost you more money and more time. Putting up with a muggy and slightly humid feeling for a few days will mean that you can enjoy a dry house quicker, so the small amount of discomfort you feel now will all be worth it. You may even find that the muggy temperature helps your home to dry even quicker than you thought, so it is definitely worth embracing.

I think that the property is dry, does that mean you can turn the dryers off?
We use very specialised testing to ensure that your property is dry or not, and unfortunately touch is not always the clearest indicator of whether or not your property is completely dry. That is why you will have to depend on your water damage restoration technician, who will perform testing every few hours or days – depending on your property and the original extent of the damage – to see how the process is going. They will not be able to certify your property as dried until they are completely satisfied, but this will only benefit you, so we ask that you are patient. The last thing that you would want to do is to prevent your property from drying out properly, as this will cause rot and mold damage further down the line.

What about mold?
It is a sad fact that mold absolutely loves water damage, so unless you have been able to immediately start drying out your property as soon as you noticed that there was water damage, you will almost certainly have to face mold remediation. Mold can certainly grow in areas that you can see, but also within the walls, causing rot and damage that you may not even be able to detect. However, the amount of mold that you have to contend with will depend on how long your property has been left in water damage, so you may find that if you are vigilant, you do not have much to deal with at all.

The smell is terrible! Where is it coming from?
Your property was never designed to get that damp, which means that there will naturally be some materials or fabrics that will start to go moldy almost immediately. The smell will start to develop almost immediately, and the quicker that you can start to dry your home out, the quicker the smell will disappear. It is the bacteria that you can smell, not the water, which is why it is so important that you allow the professional drying out process to continue exactly how the water damage restoration technicians thinks is best.

Does this mean that my insurance premium will increase?
Every insurance company and agent will be different, but it is important that you inform them of everything that has happened, so that they can assess how best to serve you and protect you in the future. You can even ask the water damage restoration technician who helps you at your home to write a report so that your insurance company gets all the facts.

We’ve decided to do the repairs, is that allowed?
The key part of water damage restoration is the drying process. That must comes first, and be completed to the extent that your water damage restoration technician is happy with it. You can then decide exactly who you wish to do the repairs, whether it be us, yourself, or a completely different repairs company.

Many of our possessions seem to be damaged. How will I know what to do with them?
Many people are surprised at the level of restoration that can occur after water damage has seemingly ‘ruined’ an item of furniture, so we would always advise that you should wait to check with your water damage restoration technician before you make any decisions about what you want to do with your water damaged possessions. We will always do absolutely everything within our power and our expertise to help you to return those possessions that really matter to you back to how they were before the water damage occurred.
Of course, this is not possible for absolutely all your possessions, but that does not mean that you should give up altogether. We will clearly itemise the items that cannot be returned to the state that they were in before the water damage, so that you can communicate this to your insurers for recompense. These items will generally be paper goods and fabrics, as it is much more difficult to restore.

There seems to be a lot of paperwork, is that normal?
Sadly yes! We want to be able to help you to the best of our ability, and most of the time that means ensuring that you have all of the paper documentation to hand so that you can use it in the future if you need it. It may seem time consuming and unnecessary, but you may have need of it further down the line, and then you will be very glad to have it.

Call (619) 376-6838, we would be happy to answer any other questions, and simplify the water damage restoration process for you.