Water, Fire, & Mold Restoration Blog

1508, 2011

Fire Damage and Smoke Removal

By |August 15th, 2011|Fire, Newsletter, Tricks and Tips|Comments Off on Fire Damage and Smoke Removal

October 2007 is a month most Southern Californians will never forget. That was the month a series of wildfires burned nearly 1,500 homes and 500,000 acres of land from Santa Barbra county to the US-Mexican border. Entire areas were evacuated forcing people to grab their loved ones and whatever they could pack into their cars in a short period of time to escape the fires.

When the fires died down and people returned to their homes, they returned to neighborhoods where one house was spared while the house next door was burned down. Houses that appeared from the outside to be untouched smelled of smoke and were covered in soot inside. Even though the houses escaped direct contact with the fires, they were damaged and needed to be repaired.

Smoke and fire damage can have lasting effects on your home if you do not repair it correctly. It's important to call a fire and smoke damage restoration company to assess the damage, communicate with your insurance company and remove all smoke/soot from your home. Residues left behind by fire need to be treated by professionals. Sometimes the damage is so great that walls need to be replaced to eliminate the smell of smoke from your home.

We at Orange Restoration have experts with many years of experience treating and restoring homes damaged by smoke. Call us for a free assessment.

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Carpet Cleaning, Water Restoration, and Mold Remediation Experts

1108, 2011

Tips on Advertising Rental Properties

By |August 11th, 2011|Newsletter, Tricks and Tips|Comments Off on Tips on Advertising Rental Properties

Advertising rental properties is easier than ever before. The internet has changed the way property managers find tenants.

Advertising rental properties with print media is still possible, i.e., The Reader, The PennySaver, etc. You can also print out signs and put them outside your rental unit.

However, today's tenant tends to be more technologically advanced. Your best bet is advertising rental properties online.

Sites such as www.craigslist.com, www.rentals.com, www.apartments.com and www.forrent.com are all excellent advertising tools. When posting your unit online, have a set of photos that flatter your unit. When writing the post, it's important to first consider your prospective tenant/s. Your choice of words will either attract or repel your ideal tenant. Be sure to highlight anything that makes your unit “special.” For instance, if your unit is near a park, a place of worship, a shopping area, public transportation – these are all bonuses that will make your unit more desirable. Put in the time to write a good ad, you will reap the rewards when you attract your ideal tenant.

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San Diego Carpet Cleaning and Water Restoration Experts

1108, 2011

Figuring Out Your Rent Schedule

By |August 11th, 2011|Newsletter, Tricks and Tips|Comments Off on Figuring Out Your Rent Schedule

Knowing how much to rent a unit is extremely important. If you ask for too little, the owner isn't getting the best deal; if you ask for too much, good luck finding a tenant. There are some ways to ensure you are getting the best deal for your rent schedule.

First you need to scope out the competition. Go online, Craigslist is usually a great place to check, and see what units are going for in the same area. If another unit is newly updated and yours is 3o years old, you can't expect to get the same rate. However, you might be able to get the same rate (or more) if your unit is more “special” than the newer unit. For instance, your unit is in walking distance to recreational areas, shopping, places of worship and schools. Or what if your unit has on-site recreational facilities? What is your building is beautiful or in a slightly better part of town?

No two units are idential – unless they are in the same apartment building and are identical. It's important to assess each unit individually when deciding on the rent schedule. Researching the competition will only guide you when deciding on the rent, factoring in details that make your unit “special” will allow you to get the most money for your unit.

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San Diego Carpet Cleaning and Water Restoration Experts

1108, 2011

The Many Jobs of a Property Manager

By |August 11th, 2011|Newsletter, Tricks and Tips|Comments Off on The Many Jobs of a Property Manager

Property managers have it rough. Not only do they have to rent out a unit, they have to deal with tenants and owners, collect rents, maintain and upgrade units, be prepared for any emergency and keep a smile on their face. Property managers, we salute you.

Below is a great list we found at the California Department of Real Estate listing the many jobs of a property manager. Feel free to add any tasks you think should be on the list and have been missed.


(Source: http://www.dre.ca.gov/pdf_docs/ref_book/ref22.pdf)

Here are some of the specific duties a property manager must perform:

1. establish the rental schedule that will bring the highest yield consistent with good economics.

2. merchandise the space and collect the rent.

3. create and supervise maintenance schedules and repairs.

4. if applicable, insure independent contractor license status and insurance coverage.

5. set up payroll system for all employees.

6. develop a tenant/resident relations policy.

7. supervise employees and develop employee policies, including an Injury Prevention Plan.

9. qualify and investigate a prospective tenant’s credit.

10. prepare and execute leases.

11. obtain decorating specifications and secure estimates.

12. hire, instruct, and maintain satisfactory personnel to staff the building(s).

13. audit and pay bills.

14. advertise and publicize vacancies through selected media and broker lists.

15. recommend alterations and modernization as the market dictates.

16. inspect vacant space frequently. PROPERTY MANAGEMENT 531

17. keep abreast of the times and competitive market conditions.

18. obtain and pay insurance premiums and taxes.

19. be knowledgeable about and comply with applicable Federal, State and local laws.

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San Diego Carpet Cleaning and Water Restoration Experts

808, 2011

Evicted Tenants Leave Dogs Behind

By |August 8th, 2011|Flood|Comments Off on Evicted Tenants Leave Dogs Behind

Yesterday we received an urgent phone call. Dirty water was leaking into a tenant's unit through the ceiling. The upstairs unit that was supposed to be vacant had a problem. The tenants who were evicted from the unit left their dogs behind. The dogs destroyed the unit.

Our damage restoration team was amazed by the damage. In an attempt to escape the dogs chewed through the dry wall throughout the unit. They also pooped everywhere covering the unit in feces. We think they accidentally hit the faucet handle resulting in water filling the unit and leaking into the unit below.

When we entered the unit we knew we had to move fast. Water damage leads to mold – a potential serious health hazard. First we called animal control to take the animals. We were disgusted and upset by the fear and torture the animals experienced. The poor animals were out of their minds by the time we found them.

We then turned off the faucet and started to remove the dirty water from the floor. Our technicians wore full protection to avoid contamination from the feces floating in the unit. We knew we had to move faster than usual to prevent disease causing toxins from affecting the tenants in the property.

Our team is currently working on the unit and will not hand over the keys until it looks brand new. When we are done we will help the property manager contact her insurance company and resolve all outstanding bills.

May you never have this experience, but if you do, don't do it alone. Water damage restoration is a complicated and potentially hazardous job. Let us help you.

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San Diego Carpet Cleaning and Water Restoration Experts

408, 2011

How to Handle Emergencies in the Middle of the Night

By |August 4th, 2011|Flood, Newsletter|0 Comments

It’s 3am and you’re sleeping. Out of nowhere your cellphone goes off and there is a frantic voice on the other end. It’s tenant 4A speaking gibberish – something about a toilet overflowing and water leaking everywhere and his stuff getting destroyed. You’re still in bed and you’re barely functioning. Your heart starts to beat loudly and you sit up looking for the light switch. With the light on and the phone in your hand you run into your office, tell the tenant you will call him back and find your plumber’s number. You dial the number and there is no answer. You call again. Still no answer. What do you do now?

It’s not easy to be woken up in the middle of the night by a frantic tenant whose toilet overflowed. When emergencies arise, as a property manager, it’s your responsibility to fix the mess. How do you know who to call to help you?

You need the number of a reliable water restoration company in your contacts. Prior to an emergency, you need to find the perfect team you can rely on who will be available 24 hours/7 days a week to fix any problem. There are many water restoration companies looking to take advantage of property managers who are not fully aware of costs. You don’t want to be looking for the right company 3am when your tenants are blowing up your phone.

When any emergency happens in the middle of the night, you want to keep your cool and focus on the issues at hand. Grab a pad and pen and start writing everything down. You want to have all the details straight – not something that is easy to do in the middle of the night! Call your specialists and tell them the situation. Sometimes you may even need to drive to the location to facilitate the process. Be caring and considerate towards your tenants, hopefully they have renter’s insurance at your urging. Make your renters feel like they are being taken care of and call the insurance company first thing in the morning. Remember, prior to the insurance company sending out an adjuster to view the damage, you do not want any permanent repairs. In the middle of the night you want to stop the problem and prevent it from continuing.

Call us today to find out if we are the right specialists for you. We respect and value your need for the best service and best price. We want to be your hero in the night.

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San Diego Carpet Cleaning and Water Restoration Experts

308, 2011

Upholstery Cleaning

By |August 3rd, 2011|Upholstery Cleaning|0 Comments

It’s a good idea to get your furniture professionally cleaned at least every three years, if not every year.

The following list highlights who should have their furniture cleaned:

1. People who have dogs.

2. People who have cats.

3. People who have children.

4. People who sit on their furniture.

5. People who do not completely cover their furniture with plastic.

Cats and dogs are notorious mess makers (so are children, we have first-hand experience!). Cats and dogs shed hair, sit on your couch even though you told them not to a 1000 times before, and have accidents on your furniture.

Children are masters at destroying your home. That pen you forgot about on the table is now your child’s tool to draw all over your sofa and your wall and your floor and your other kids. Markers, pens, food, drinks – all innocent ways for your furniture to look like you found it at the bottom of a dumpster after it was attacked by a band of feral hamsters.

Even if you don’t have feral hamsters, I mean children attacking your furniture, it is important to have the upholstery professionally cleaned. Even if you don’t eat or drink on the sofa, the simple act of sitting can make it dirty. People sweat and shed hair, skin cells and oils on the upholstery.

Upholstery cleaning will make your living room feel and smell better, you won’t regret it!

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San Diego Carpet Cleaning and Water Restoration Experts

108, 2011

We Want to Be on Your Emergency Speed Dial

By |August 1st, 2011|Carpet, Fire, Flood, Mold|0 Comments

Dear Property Manager,

This letter is specially written for you.

We at Orange Restoration want to be on your emergency speed dial.

Look at the list of things we specialize in:

1. Water Restoration

2. Mold Removal

3. Fire and Smoke Damage

4. Flood Remediation

5. Air Duct Cleaning

We are also available 24 hours a day, 7 days a week.

We want to make your job simpler. We want to do the legwork with the insurance company and make sure your claim goes through hassle free. Our many years of experience have allowed us to build relationships with insurance agents that we use to make life easier for you.

Ultimately, beyond our references, our excellent reputation, we can promise you prices that no one else can. We are affordable. We streamline our business practices to carry the savings to our customers. Give us a call, you won’t regret it!

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San Diego Carpet Cleaning and Water Restoration Experts

108, 2011

Dryer Vent Cleaning Is No Joke

By |August 1st, 2011|Fire|0 Comments

Did you know every two to three years you should have your dryer vent cleaned?

Cleaning your dryer vent can prevent a fire from starting on your property. If you’re a single-family homeowner or a property manager, it’s important to invest in having the dryer vent/s cleaned regularly.

Here are some warning signs that you need to clean your dryer vent as soon as possible:

  • At the end of the cycle you notice the clothes are hotter or damper than usual.
  • Your dryer has airflow without any heat.
  • Your clothes take longer to dry.
  • When your dryer is working the outdoor flapper on the vent hood doesn’t open.

An impacted dryer vent prevents a dryer from working properly. Indeed, there is the possibility of the dryer starting a fire when the motor overheats. There is a large chance the motor will overheat if there is build-up of lint in the dryer duct blocking airflow. If this is the case, the overheated dryer will set fire to any lint in the dryer duct and under the dryer. Also, many times the inside of the dryer vent is coated with lint resulting in the flames moving quickly into your property.

There are other factors that can result in a house fire caused by an impacted dryer vent – lint inside the dyer, damaged or missing lint screen, broken thermostat, debris blocking the vent, or a crushed hose behind the dryer.

Call us today to have your dryer vent cleaned and protect your investment.

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San Diego Carpet Cleaning and Water Restoration Experts

2607, 2011

Oh Kitty! How could you? Cleaning the Smell of Cat Urine out of Your Carpet

By |July 26th, 2011|Carpet, Tricks and Tips|0 Comments

Is this your cat?

Is your cat guilty of peeing on your carpet? First of all, our condolences. Cleaning the smell of cat urine out of your carpet will be a challenge.

Let’s learn a little bit about cat urine first. Your cat’s urine smells because of the protein it contains. The urine, when dry, forms crystals that create an intense odor that may drive you nuts. Many typical carpet cleaners will do a great job of masking the smell of the urine for a while until new moist conditions reactivate the smell. Please note that cat urine is ammonia based so avoid all cleaners that have ammonia in them – it will only result in your cats peeing in the same area again.

Many of the cat cleaning solutions on the market have a reputation with not working. We suggest the following steps to clean up cat urine:

General guidelines for cat urine removal:

  • Grab a handful of towels and press firmly to the spot. Avoid the urge to rub the stain, you will only increase the size of the urine stain.
  • Try to soak up as much urine as you can by firmly pressing into the spot with your towel.
  • This tip is probably obvious, dry the spot immediately. Do not let it soak.
  • Removing urine from your carpet/rug is imperative to prevent your cat from peeing in the same location. If you are unsuccessful with removing the smell, your cat will pee in the same spot.
If all else fails, get a professional to deal with the problem. Trust me, you don’t want to spend the next several weeks trying to fight this beast.

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San Diego Carpet Cleaning and Water Restoration Experts