It’s 3am and you’re sleeping. Out of nowhere your cellphone goes off and there is a frantic voice on the other end. It’s tenant 4A speaking gibberish – something about a toilet overflowing and water leaking everywhere and his stuff getting destroyed. You’re still in bed and you’re barely functioning. Your heart starts to beat loudly and you sit up looking for the light switch. With the light on and the phone in your hand you run into your office, tell the tenant you will call him back and find your plumber’s number. You dial the number and there is no answer. You call again. Still no answer. What do you do now?
It’s not easy to be woken up in the middle of the night by a frantic tenant whose toilet overflowed. When emergencies arise, as a property manager, it’s your responsibility to fix the mess. How do you know who to call to help you?
You need the number of a reliable water restoration company in your contacts. Prior to an emergency, you need to find the perfect team you can rely on who will be available 24 hours/7 days a week to fix any problem. There are many water restoration companies looking to take advantage of property managers who are not fully aware of costs. You don’t want to be looking for the right company 3am when your tenants are blowing up your phone.
When any emergency happens in the middle of the night, you want to keep your cool and focus on the issues at hand. Grab a pad and pen and start writing everything down. You want to have all the details straight – not something that is easy to do in the middle of the night! Call your specialists and tell them the situation. Sometimes you may even need to drive to the location to facilitate the process. Be caring and considerate towards your tenants, hopefully they have renter’s insurance at your urging. Make your renters feel like they are being taken care of and call the insurance company first thing in the morning. Remember, prior to the insurance company sending out an adjuster to view the damage, you do not want any permanent repairs. In the middle of the night you want to stop the problem and prevent it from continuing.
Call us today to find out if we are the right specialists for you. We respect and value your need for the best service and best price. We want to be your hero in the night.
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San Diego Carpet Cleaning and Water Restoration Experts